Página de error personalizada

While we always strive for smooth submissions, sometimes unforeseen issues can occur that prevent a Lumo from being successfully processed. In such cases, a well-designed Error Page is crucial for clear communication and maintaining a professional image. It transforms a potential frustration into a guided experience.

This guide will walk you through how to design a custom Error Page for your Lumo.

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What is an Error Page?

An Error Page is the full-screen digital page displayed to your users if something goes wrong during the submission process (e.g., a server issue, a critical system error, or a complex validation failure not handled by individual field errors). It serves to:

• Inform: Clearly tell the user that their submission was not processed.
• Guide: Advise them on what to do next (e.g., try again, contact support).
• Maintain Professionalism: Avoid displaying generic, unhelpful system errors.

Step-by-Step: Accessing and Designing Your Error Page

Design Your Page Using Content Blocks. Similar to the Success Page, the Error Page is built exclusively using Content Blocks. This allows you to clearly communicate the issue and guide your users:

• Button: To provide actionable next steps.
• Rich Text: For an empathetic message explaining the issue and providing next steps.
• Image: To include your logo or an icon indicating an error (e.g., a sad face, an exclamation mark).

Save Your Changes: After you've designed your custom Error Page, it's crucial to manually save your changes. Look for the "Save" button in your editor and click it.

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By taking the time to design a custom Error Page, you demonstrate attention to detail and empathy for your users, even when things don't go perfectly. This can significantly reduce user frustration and encourage them to try again or reach out, rather than simply abandoning your form.