Terms of Service

Welcome to Lumo Pages! These Terms of Service (“Terms”) are a contract between you and Bright Site (“we,” “us,” or “our”), the company behind the Lumo Pages platform. Lumo Pages is the name of our product and platform for digital form and page creation. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform.

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1. Introduction and Acceptance of Terms

1.1. Agreement. By using the Platform, you acknowledge that you have read, understood, and agree to comply with these Terms, our Privacy Policy, and our Data Processing Agreement (DPA).

1.2. Applicability. These Terms apply to all users (visitors, registered users, and respondents). The Platform is not intended for individuals under 16 years of age.

2. Definitions

2.1. “Bright Site” means the legal entity that owns and operates Lumo Pages.

2.2. “Platform” or “Lumo Pages” means all services and tools provided by Bright Site for digital form and page creation.

2.3. “User Content” means any data, text, or files uploaded or managed by users.

2.4. “AI Services” means features powered by third-party engines (e.g., Google Gemini) to generate content or designs.

2.5. “AI Prompts” means textual inputs provided by you to the AI Services.

3. Account Registration and Security

3.1. Account Integrity. You must provide accurate information during registration. You are solely responsible for maintaining the confidentiality of your login credentials.

3.2. Unauthorized Access. Notify us immediately at [email protected] if you suspect a security breach.

3.3. Marketing communications. During registration you may optionally opt in to receive product updates, tips, and occasional promotional emails about Lumo Pages. Marketing communications are not required to use the Platform. If you opt in, you may unsubscribe at any time using the link in any marketing email. We may still send transactional or service-related messages (such as account verification, security alerts, or subscription notices) regardless of your marketing preferences.

4. Service Scope and Prohibited Content

4.1. Permissible Use. You may use the Platform for personal or business purposes in accordance with these Terms.

4.2. Strict prohibition on sensitive data. You (as Controller) are strictly prohibited from using the Platform to collect:

• Financial or payment credentials (credit card numbers, bank details).
• Passwords or login credentials for any service.
• Government-issued IDs or national identification numbers where prohibited by applicable law.
• Sensitive personal data (health, religious, or political information) without an explicit legal basis and appropriate safeguards.

4.3. AI content responsibility. AI-generated content is provided “as-is.” You must review and approve all AI output. Bright Site is not responsible for the accuracy or lawfulness of AI-generated content.

5. Subscription Plans and Payments

5.1. Plans. Access levels (Free, Plus, Pro) are subject to the storage and submission limits specified on our pricing page.

5.2. Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Because Paddle acts as the Merchant of Record, Paddle is the legal seller of the product to you, handles all sales tax collection, reporting, and remittance, and will issue the official receipts and invoices for your purchase. Lumo Pages (Bright Site) will not directly issue invoices to buyers. Paddle provides payment processing and buyer support inquiries relating to your transaction. Paddle’s Buyer Terms, Privacy Policy, and Refund Policy apply to your purchase.

5.3. Payment terms. All payments are processed by Paddle as Merchant of Record and are subject to the terms presented at checkout, our Refund Policy (Supplier Agreement), and Paddle’s Buyer Terms. Paddle is the legal seller of record for each transaction and is responsible for tax collection, reporting, remittance, and issuing official receipts or invoices. Lumo Pages will not directly issue invoices to buyers.

5.4. Automatic renewal. Paid subscriptions renew automatically for successive billing periods equal to your initial term unless you cancel before renewal. You authorize recurring charges to your payment method on or after the renewal date through Paddle as Merchant of Record. Paddle will collect applicable taxes and issue receipts or invoices for each renewal in accordance with Paddle’s policies. You may cancel at any time; cancellation takes effect at the end of your current billing period.

5.5. Refunds. While subscription payments are generally non-refundable, refunds and cancellations may be granted in accordance with our Merchant of Record’s (Paddle) policies, including statutory refund rights where applicable (such as requests within 14 days of a transaction or subscription renewal analyzed under Paddle’s terms).

5.6. Disputed charges. If you believe a charge is incorrect or unauthorized, you may contact us at [email protected] or raise the issue through Paddle’s first-tier after-sales support at paddle.net. Billing disputes and initial order-related support may be handled by either Lumo Pages support or Paddle’s buyer support ecosystem, as appropriate to the nature of your inquiry.

6. Intellectual Property

6.1. User ownership. You retain all rights to your User Content and AI Prompts.

6.2. Platform rights. Bright Site retains all rights, title, and interest in the Platform’s software, design, and intellectual property.

6.3. License to Bright Site. You grant us a non-exclusive, global license to host and process your content solely to provide the Services.

6.4. Embedded Lumo branding and legal notices. If you embed a Lumo on your website, you may optionally hide certain Lumo Pages branding or notices (such as legal links, the LumoPages logo, or a cookie consent banner) through in-app embed settings, subject to your subscription plan. Hiding the LumoPages logo is available only on Plus and Pro plans.

6.4.1. Your obligation when hiding notices. When you hide legal or cookie notices in an embedded Lumo, you are solely responsible for providing equivalent notices on the page where the Lumo is embedded, including:

• Legal links: Terms of Use, Privacy Policy, and Accessibility Statement applicable to respondents, with links that are reasonably accessible from the embedded page.
• Cookie or storage notice: A disclosure and consent mechanism for cookies, local storage, or similar technologies used by the embedded form, where required by applicable law.

By enabling hide options for legal links or cookie notices and saving embed settings, you confirm that you accept this responsibility. Bright Site is not liable for your failure to provide required notices on your website.

7. Indemnity and Limitation of Liability

7.1. Indemnification. You agree to indemnify Bright Site against claims arising from your User Content or violation of these Terms, to the extent permitted by law.

7.2. Liability cap. To the maximum extent permitted by law, Bright Site’s total liability for any claim shall not exceed the amount paid by you in the six (6) months preceding the event, if any.

7.3. Exclusions. Bright Site is not liable for indirect, incidental, or consequential damages, or for service interruptions due to third-party providers.

8. Termination

8.1. Breach. We may suspend or terminate accounts that violate these Terms or collect prohibited sensitive data.

8.2. Data deletion. Upon account termination, personal data is handled in accordance with our Privacy Policy.

9. Modifications to Terms

9.1. Right to modify. We may update these Terms at any time. We will update the effective date at the top of this page.

9.2. Continued use. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms where permitted by law.

10. Governing Law and Arbitration

10.1. Jurisdiction. These Terms are governed by the laws of the State of Israel.

10.2. Disputes. Any dispute that cannot be resolved informally may be subject to binding arbitration in Beer Sheva, Israel, under the Israeli Arbitration Law, in Hebrew or English, as described in the published Terms on lumopages.com.

For questions, contact Bright Site at [email protected].